Tenancy Services Officer

Join our dynamic team as a Tenancy Services Officer, where you will face diverse challenges working with a range of customers. This role offers a blend of complexities and rewards, set in a supportive team environment.

We take pride in our recent recognition as one of the top employers in the Big Organisations category by the Sunday Times Best Places to Work list.

As a Tenancy Services Officer, you will be responsible for providing top-tier tenancy and housing management services tailored to meet customer needs while aligning with the organization's overarching goals.

Your primary focus will involve managing customer behaviors, addressing tenancy-related issues, and collaborating with various partner agencies to ensure customer safety and satisfaction. At Midland Heart, teamwork is key, and you will work alongside housing experts to deliver exceptional services in line with our customer-centric approach.

We operate on a hybrid working model, allowing for a flexible mix of remote and on-site work locations.

Qualifications:

• Prior experience working with vulnerable individuals to achieve positive outcomes
• Background in handling challenging customer behaviors
• Experience managing complex and high-volume caseloads

About Us: At Midland Heart, we are a progressive housing organization dedicated to offering affordable housing solutions to a diverse population. We value individuals from various backgrounds and stages of their careers, providing a conducive work environment where success is nurtured through recognition and reward.

How to Apply: Interested in joining us? Click on the candidate information link below to access the Role Profile. To apply, simply register on our candidate portal and complete the application form, showcasing why you are the ideal candidate for this position.

Kindly note that the assessment process for this role is scheduled for July 16, 2024, with potential interviews for suitable candidates soon after applications. We reserve the right to close recruitment for this position at any stage.

We are committed to being a Disability Confident Employer. Should you require any accommodations during the application process, please don't hesitate to contact us.