Join our team as a Telecommunications Officer at Port Houston. We are on the lookout for individuals ready to embrace challenges and contribute to shaping the future of Houston and the region. If you have a passion for excellence and want to be part of a dynamic and visionary team, then this opportunity is for you. Come on board and take the first step towards a rewarding career with us!
As a Telecommunications Officer, you will play a vital role in supporting Port Houston operations by efficiently managing both emergency and non-emergency phone calls. Your responsibilities will include evaluating and prioritizing calls, dispatching personnel, and performing necessary administrative duties with precision. If you are a detail-oriented, problem-solving individual with excellent communication skills, then we want to hear from you.
Position Summary:
Operating a high-tech multi-channel radio console system will be one of your primary tasks as you dispatch Port Police and Fire units to respond to various calls for service. You will also coordinate communications between different entities, monitor vessel traffic movements, and ensure accurate record-keeping of all operational activities.
Key Responsibilities/Duties:
• Operate a multi-channel radio console system
• Dispatch Port Police and Fire units to emergency and non-emergency calls
• Coordinate communications with various agencies
• Monitor vessel traffic and maintain accurate records
• Update electronic databases and create water service tickets
• Assist in Emergency Management functions and maintain security records
• Act in accordance with Port Houston core values
Education/Experience:
• High School diploma or equivalent required
• Some college education preferred
• Minimum of 1 year of related emergency dispatch experience required
• Necessary certifications to be obtained within specific timelines
Knowledge, Skills, Abilities and Behaviors:
• Strong computer skills and knowledge of relevant software
• Familiarity with law enforcement telecommunication systems and databases
• Excellent customer service and organizational skills
• Effective problem-solving and communication abilities
• Capability to work under pressure and handle confidential information with discretion
Key Competencies Required:
• Ability to Conceptualize
• Adaptability
• Attention to Detail
• Composure Under Stress
• Managing Work
If you are looking for a challenging yet rewarding opportunity in the telecommunications field, join us at Port Houston. We offer a dynamic work environment where your skills and dedication will be valued. Take the next step in your career journey with us today.
Disclaimer:
The above information is intended to provide a general overview of the responsibilities and requirements for this role, not an exhaustive list. Port Houston is an equal opportunity employer committed to creating a diverse environment.