Membership Assistant

Job Description

Role Overview: We are seeking a Membership Assistant who will be responsible for facilitating member sign-ups, renewals, and card additions. The ideal candidate will provide guidance to members on membership, warehouse, and credit programs, ensuring exceptional member service at all times. The Membership Assistant will also assist in resolving member queries, processing memberships, and maintaining accurate records. Duties and Responsibilities: - Greet and assist members and potential members in person, over the phone, or via mail - Address inquiries, resolve issues, and explain membership benefits and programs - Keep updated on membership policies and procedures - Process new memberships and update existing ones accurately - Follow departmental protocols for paperwork and task performance - Uphold safety and security protocols while verifying member information - Handle payment collection for memberships via various methods - Issue membership cards and temporary cards promptly - Assist with credit applications and maintain confidentiality - Support in department cleanliness and organization - Dispose of hazardous materials responsibly

Job Type: Part-time, Permanent
Schedule: 24 hours per week
Salary: Starting from £11.20 per hour
Benefits: - Bereavement leave - Free flu jabs - Life insurance - Sick pay
Educational Requirements: - GCSE or equivalent (preferred)
Experience: - Customer service: 1 year (preferred) - Administrative experience: 1 year (preferred)
Language: English (preferred)
Licence/Certification: Driving Licence (preferred)
Work Location: On-site
Application Deadline: 31/07/2024
Reference ID: Membership Assistant