Gelatierie (Team Member)

We are looking for a passionate and customer-oriented Team Member to join Snowflake Gelaterie.

Key Responsibilities:

• Deliver exceptional guest experiences in alignment with Snowflake’s core value of 'Serving Happiness'.
• Handle guest complaints and feedback promptly and courteously, escalating any issues beyond your capacity to the manager.
• Ensure that food and gelato are served according to company standards.
• Possess a good understanding of our products and company history to address guest inquiries.
• Process orders and payments accurately.
• Set up, maintain, and dismantle store displays and setups.
• Assist in maintaining store cleanliness and stock organization, including helping with deliveries.
• Adhere to company Food Safety and Health and Safety protocols.
• Maintain Food Safety and Health and Safety standards consistently.
• Ensure cleanliness standards are upheld throughout your shift.
• Arrive punctually for scheduled shifts and Snowflake events in accordance with company expectations.
• Demonstrate reliability and consideration towards other team members when unable to work at full capacity.
• Communicate professionally and positively, being mindful of colleagues' sensitivities and personal lives.
• Proactively seek solutions to work-related challenges and identify opportunities for improvement.