Customer Success Specialist - Email / Chat

Overview

We are seeking passionate individuals who can revolutionize the world of customer experience with their creativity and customer-centric mindset. As part of this role, you will be responsible for providing effective solutions to a variety of customer inquiries through written communication while maintaining a positive demeanor. We are looking for someone who is adept with a keyboard, quick-witted, and able to deliver exceptional customer service.

Responsibilities

• Assist customers with their purchases on the e-commerce platform
• Deliver exceptional customer experiences in line with performance targets and uphold our client's core values
• Respond promptly to customer inquiries via email and/or chat
• Interact with customers in a friendly, efficient, and attentive manner
• Document customer queries and the respective solutions provided
• Suggest alternatives for products not available on the e-commerce platform
• Adhere to established processes and procedures for issue resolution
• Stay informed about system updates and process changes
• Effectively address objections and manage customer concerns

Why Embark on Your Career With ibex.?

At ibex., we excel in the market due to the dedicated individuals that form our team. We offer a supportive learning environment, memorable experiences, and opportunities to forge strong relationships. Joining ibex. means gaining invaluable exposure, acquiring essential experience, and enhancing your market worth. If you aspire to build your career with a leading global organization, then ibex. is the perfect fit for you!

Qualities We Value:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizational Skills
• Priority Setting
• Problem-Solving Abilities
• Professional Demeanor

Job Requirements:

• Minimum qualification of O Levels/Matric
• Proficiency in written and verbal English communication
• Typing speed of at least 40 WPM
• Proficient in MS Office applications, particularly MS Excel and MS Word

Learning and Development Opportunities at ibex.

• Exposure to diverse experiences
• Opportunity to enhance your skills
• Favorable learning environment
• Valuable experience to chart your career path
• Collaboration with a highly skilled and diverse network of individuals

If you are looking to shape your career with a leading global organization, then ibex. is the place for you!

Perks of Joining ibex.:

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment
• Annual Leave Entitlement
• On-the-job Training
• Two Days Off Per Week
• Ergonomic Workspace and Infrastructure
• Referral Rewards
• Annual Salary Increment
• Conveyance Facility
• Loan Facility
• Employee Appreciation Programs

At ibex., we value exceptional work and individuals who deserve recognition and rewards. Your past experiences and credentials are not our focus; it is the value you bring to our team.

Application Process:

Upon applying, expect to hear from us within 3 working days. Our recruitment team will contact you for an initial screening call.

Job Type: Full-time

Remuneration: Rs90,000.00 per month

Application Deadline: 05/10/2023