Collections Advisor

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Collections Advisor

Competitive Salary

About the Role

Are you ready to make a difference in people's lives? Join our team as a Collections Advisor at Capital One, where you will provide support to customers facing challenges with payments on their credit card accounts. Your empathy and communication skills will be key in delivering exceptional customer service and guiding customers towards suitable solutions and support.

Responsibilities

• Engage in effective conversations with customers

• Understand individual circumstances and offer appropriate solutions

• Adhere to industry regulations and internal policies

• Prioritize customer needs and provide necessary support

• Guide customers through challenging situations with sensitivity

• Refer customers to additional resources for support

• Make decisions based on customer welfare and company guidelines

Requirements

• Natural problem-solving abilities with a focus on customer outcomes

• Resilience and ability to handle sensitive situations

• Team player with integrity and respect for customers

• Experience in Finance Industry (preferred but not mandatory)

• Excellent communication skills

• Passion for providing empathetic customer service

Workplace Culture

At Capital One, we value diversity and inclusivity. We encourage candidates from all backgrounds to apply, including those from underrepresented groups in the industry such as women, the LGBTQ+ community, and ethnic minorities.

Working Environment

Capital One invests in your training and development through a blended learning approach involving in-person, remote, and self-learning methods. After training, you will have a rotating shift pattern with opportunities for remote work. Benefits include career progression, pension scheme, generous holiday entitlement, and more.

Recruitment Process

We are committed to fair recruitment practices and offer a supportive work environment for all associates. Our internal networks and support groups promote diversity and inclusion across the organization.

Our Mission

At Capital One, we are dedicated to transforming the banking experience through innovation, simplicity, and human connection. Guided by our values, we work collaboratively to achieve success for our customers and ourselves. Join us on our journey to redefine banking for good.